Pecha Kucha @ Hill & Knowlton’s Demystifying Digital | To pay to measure or not?

I know, I know. I abandon you for a month and then come back with two topics in one blog post! I offer an olive branch and promise my radio silence shall be explained soon.

This afternoon was spent catching the tail end of Hill & Knowlton‘s ‘private but open’ Demystifying Digital event which was planned by the EMEA team and meant a quite different audience to the ones I’m used to; that said, the familiar face of the WWF’s Ade was there, which was lovely. I was asked by EMEA Head of Planning Candace Kuss to come along and do a Pecha Kucha (aka Ignite) style presentation as part of five such quick-fire offerings.

For those unfamiliar with the format, it’s a strictly five-minute slot, with 20 slides – generally graphics-heavy and imaginative – which forward on regardless after 15 seconds. I was placed between two of Canada’s finest, Brendan Hodgson and David Jones – the latter of which I suspect I accidentally stalk at all H&K events – who made excellent points about crisis management and the make-up of the social media team respectively, and delivered a whistlestop tour of Dogs Trust’s journey into digital from some very traditional roots in traditional marketing back in the early days of Sponsor a Dog in the 1960s.

You can see tweets and updates from the event by searching the tag #HKD2.

There were also presentations from FIAT, about their foray into social media and partnership with Spotify over the launch of the modern retro (if that’s not too much of an oxymoron) Cinquecento, the BBC about the empowerment social media can lend oppressed communities and Facebook about the surge in popularity of online communities.

So, all in all, worth looking up and learning about. I was filmed waffling about social media during lunch as well, so sadly some clip (undoubtedly laboriously edited to make me look less daft) of me might well assail you at some point. I thank the very hard working team for a smoothly run event and for their kind invitation to speak; I’m just sorry I missed most of it as I was needed at Dogs Trust HQ.

And so to my other point, which is more of a call for information. I got chatting to Candace – whom I think is quite, quite brilliant, by the way, so prepare for more gushing in the future – about the monitoring software H&K uses to track social media for clients. They use a system provided by Sysomos, and we’ve taken a look at similar systems in the past. However, I’m still not entirely convinced we need to pay for a monitoring tool. Given the nature of what we do and what we measure, I think we can get buy perfectly well with free / cheap tools. Certainly it’s not as convenient (and there might be some financial value to be placed on the amount of time saved, but I don’t think that adds up to all that much), but there’s plenty of useful and valuable information to be had without spending a single pound.

So, I’d love to know your experiences. Do you use a comprehensive paid-for monitoring tool? Do you prefer free tools? Which are your favourites? What is the value of either? Is a paid for tool only really useful for a huge company that might need to do be on the alert for future crisis management?

I can think of copious excellent applications for an all-round system, but I’m wavering on the usefulness to the specific organisation I work with. Any feedback would help me chew through the issues all the better, so please, feel free.


  1. Great seeing you again. Since I’m the one heading to London for these events I fear that I’m the stalker.

    As far as monitoring goes, there are a number of ways to go. Sysomos is great, but pricey for a non profit. Radian6 has its fans as well. Another one I’m about to demo is ubervu which is supposed to be priced pretty low.



    1. Thanks Dave – would be good to hear any thoughts on anything new you try if you can share. I’ll stalk your blog instead to see any updates!


  2. Alexandra,

    The kind of social media monitoring tools depends on a number of factors such a a company business, its budget, how it fits into and enhances its marketing, communications and sales efforts, and the competitive landscape.

    For some companies using free tools makes a lot of sense, while companies with more comprehensive needs would do better with a paid service.

    cheers, Mark

    Mark Evans
    Director of Communications
    Sysomos Inc.


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