We were privileged recently to have our second trip to Disneyland Paris within a year, and this time we had family with us that included someone in a wheelchair.
Now, just as all people are different, all disabilities are different – and two wheelchair users will not have the same needs as each other. However, I do now have a few tips for navigating the parks and transport when accounting for a chair.
I’ve written this from the perspective of someone who has attended with a guest with reduced mobility; some of this applies across multiple other needs but there’s definitely more to be discovered, so this really is only intended as a useful starting point.
Five Tips for Guests with Special Needs
1. Check the online guides for info. Although the DLP website can have its navigation issues, there is a section devoted to guests with additional needs. You can download accessibility guides here, which include a chart of rides and attractions which do / don’t require transfer from a wheelchair (off the top of my head, all shows are non-transfer, and It’s a Small World and Buzz Lightyear Laser Blast both have modified vehicles which don’t require a transfer).
2. Plan for transportation options. If you’re driving to DLP, parking for guests with additional needs is in the parking lot for the Disneyland Hotel (the big pink confection that sits over the Disneyland Park gates). You emerge right by the entrance, and you’ll be given a four-digit code to exit the car park when you’re ready. If you’re at a resort hotel and want to use the buses, there are two options. There are not ‘kneeling’ buses, but if they’re aware that there is a guest boarding in a chair the driver can pull right up to the curb to allow easy transfer (they likely won’t otherwise). Alternatively, there is an adapted minibus, and the concierge staff at the hotel and Guest Services in the park can arrange this for you, though it means a bit more inconvenience. As my family joined us there by car, that’s what the member of the group with restricted mobility used – so I can’t comment on the bus options, but all Cast Members were very keen to advise on services.
3. Be aware of distances. This one is more a warning for those whose role it will be to push anyone in a manual wheelchair. Surfaces are mostly wide and level, and there are few inclines, but distances mean it can be hard work. There are ways to help make things easier (eg, don’t go through the castle each time, but zip around past Bella Notte gelateria / Small World on the right to get to Fantasyland without having to huff uphill), but you will need a certain amount of stamina, particularly if heading back and forth between parks.
4. Pick up your green pass from Guest Services. When you arrive in the Disneyland Park, head straight to Guest Services near the arches under the railway station. Present your proof of disability status (the standard UK blue badge is fine) and you’ll be given a green pass which you’ll need to use any of the accessible entrances / adapted ride vehicles. Additional note: If you stay in a resort hotel, you’ll also get a modified hotel ID (the thing that means you’ll get in for Extra Magic Hours etc). It will have a sticker which indicates your status, and means you don’t have to pick a particular time for breakfast but can go when you’re ready. This also applies to up to another four people in your party. Because our bookings were linked, even though we stayed an extra two days, we had a modified ID for the duration of our visit.
5. Make appointments at non-transfer rides. Rides which have adapted vehicles, such as It’s a Small World need pre-booking to ride. You’ll go to a separate entrance (in fact, for IASW, it’s the exit), and they’ll sign you up for the next available slot, so you can come back there just before your time. A ramp is lowered, and you can wheel your chair straight in, plus there’s room for several additional guests. For Buzz Lightyear Laser Blast you queue at a special side entrance near the shop until the adapted car is ready to come back around (it’s an Omnimover type ride). You then head straight to the boarding area, the conveyor belt is stopped and you can wheel on to the car, with a guest next to you. It is quite a tight fit on BLLB, but should accommodate a variety of chairs. We didn’t attempt any transfer rides, but I know from past experience that Cast Members will do things like stop conveyor belts, or slightly delay vehicle departure, to allow a smooth and stress-free transition.
Disney Parks in general are set up to accommodate a wide variety of needs, and Cast Members are usually very helpful. Accessible rooms are available in the resort hotels with suitable bathrooms etc, too. The best place you can start with any questions is giving the team a call – most issues can be resolved with enough prior warning.
(No disclaimer needed – it was a family holiday, not a free trip.)